Refund policy

Please review our policies carefully before placing an order to ensure a smooth experience and avoid any misunderstandings. Artwork needs to be opened and inspected at time of delivery.

After an order is placed, some products may not be eligible for cancellation and may be subject to a fee if a cancellation is requested. Our staff is here to support you, and we kindly ask that you take a moment to review the following policies to ensure a clear and positive experience.

The artworks in our collection feature a variety of artistic techniques, such as selective focus, intentional texturing, and creative blurring—each a purposeful design element that reflects the artist’s vision, Intentional re touching not a flaw or defect.

1. Change-of-Mind Returns

• No refunds for change of mind

• No exchanges for change of mind

• Or exchanges/store credit only

Return Requirements : 

• Items must be returned in their original, unused condition, with all packaging intact to ensure they are in resellable condition.

• Customers are responsible for all return shipping and tracking costs.

• This policy applies to full-priced items only.

• Returns are eligible for store credit or exchange.

• If the replacement item is of lower value, the remaining balance will be issued as store credit.

• Items that are discounted, on sale, purchased as part of a promotion, or custom-made such as font and colour changes ( Included as part of a set as print to demand at time of sale) are not eligible for return.

Order Agreement

By making a purchase on lapaperpassion.com you agree to the following conditions:

• It is the purchaser’s responsibility to ensure that the selected product(s) are suitable for the intended space, based on the detailed product information provided on our website. If you have any questions or uncertainties, we encourage you to contact our Customer Care team prior to placing your order.

• While we take great care to ensure color accuracy through our professional printing processes, please be aware that variations in screen settings across different devices may cause slight differences in how colors appear.

• If you are uncertain about any aspect of the product, we strongly recommend reaching out to our Customer Care team before completing your purchase.

• For international orders (outside of Australia), all duties, taxes, and import fees are the sole responsibility of the recipient.

By purchasing from Lapaperpassion.com.au you confirm that you have read, understood, and agreed to all the terms, conditions, and policies outlined within this policy. 

To request a return you can contact us at our contact page - please review our policies and send the necessary information to info@lapaperpassion.com - If your return is accepted, we’ll send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages

• Given the craftsmanship involved, our policy is to replace any defective or damaged items on arrival with a brand-new, corrected version if contact and verification is made within 24 hours of reciept. All orders are fully insured during the shipping process -any damaged orders are replaced. 

• If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging. In the unlikely event your item arrives damaged, please let us know as soon as possible and within 24 hours of delivery and include photos. This allows us to lodge a claim with the carrier. Claims reported outside this time frame may not be eligible for replacement or refund. Email at info@lapaperpassion.com.au 
• Please photograph the box from all angles and both sides and also the inner packaging. Please note that returns are not accepted for on sale items - or Artwork sold at a discounted price.

• We do not refund or replace any framed prints if these conditions are not met. 

Contact Page or email info@lapaperpassion.com.au